Shipping Policy

This Shipping Policy applies to all purchases made on Serq, a SaaS-based service management platform operated by Querycode Techno Pvt. Ltd. Serq provides digital products and services only. We do not ship any physical goods.

1. Nature of Delivery

All Serq offerings are delivered in digital format, including but not limited to:

  • SaaS platform access
  • Subscription plans
  • White-label software
  • Admin dashboards
  • Mobile app access
  • Digital credentials and configurations

No physical shipping or courier services are involved.

2. Delivery Method

After successful payment and verification:

  • Login credentials are shared via email
  • Platform access is enabled via serq.in
  • Setup confirmations are provided through email or dashboard notifications
  • Custom or white-label setups may require onboarding time

3. Delivery Timeline

Service TypeEstimated Delivery Time
Standard SaaS accessImmediate to 24 hours
White-label onboarding3–10 working days (as per scope)
Custom developmentAs per agreed project timeline

Delivery timelines may vary based on:

  • Plan selected
  • Customization requirements
  • Verification or compliance checks

4. Delays in Delivery

Delays may occur due to:

  • Incomplete or incorrect customer information
  • Pending payments or approvals
  • Technical or infrastructure issues
  • Force majeure events

Serq is not liable for delays caused by customer-side dependencies.

5. No Physical Shipping Charges

Since Serq does not deliver physical products:

  • No shipping fees apply
  • No courier tracking numbers are generated
  • No logistics partners are involved

6. International Customers

Digital services may be accessed globally.

Delivery timelines may vary depending on:

  • Time zone differences
  • Local regulations
  • Third-party integrations

7. Incorrect Email or Access Issues

Customers are responsible for providing:

  • Correct email address
  • Valid contact information

If you do not receive access within the expected timeframe, contact info@codequery.in.

8. Changes to This Policy

Serq reserves the right to update this Shipping Policy at any time.

Updates will be posted on this page with a revised "Last Updated" date.

9. Contact Information

For delivery-related queries:

Querycode Techno Pvt. Ltd.

📧 Email: info@codequery.in

🌐 Website: https://serq.in

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