This Cancellation & Refund Policy explains how cancellations and refunds are handled for services, digital products, and software solutions provided by SerQ, operated by Querycode Techno Pvt. Ltd..
By booking our services or purchasing our products, you agree to the terms outlined below.
1. Cancellation and Refund Eligibility
- Customers may cancel their service request or project up to 24 hours before the scheduled start time for a full refund.
- Cancellations made after work has begun, or after service resources have been allocated, will not be eligible for a refund.
- If cancellation is requested after a technician/agent has been assigned or dispatched (if applicable), no refund will be granted.
In case of service delays, staff unavailability, or other company-side operational issues, customers may request either:
- A rescheduled appointment, or
- A full refund (subject to approval)
2. Refund Process
Refund requests must be submitted via email at:
📧 contact@codequery.in
Please include the following details:
- Customer Name
- Contact Number
- Booking ID / Order ID
- Reason for Refund
Once approved:
- Refunds will be processed within 7 working days using the original payment method.
- SerQ / Querycode Techno Pvt. Ltd. is not responsible for delays caused by banks, UPI apps, or third-party payment processors.
3. Non-Refundable Services
The following services/products are strictly non-refundable:
- Services or development work already completed or delivered
- Ongoing projects where design, development, or resource allocation has already started
- AMC plans, subscription plans, or premium service packages
- Discounted, promotional, or offer-based services and products
- Any service where digital assets, code, or third-party resources have already been delivered or configured
4. Partial Refunds
Partial refunds may be considered only in special cases, such as:
- Work partially completed due to technical limitations
- Service interrupted due to unavoidable operational circumstances
- Situations where the company decides partial compensation is fair
All decisions regarding partial refunds are at the sole discretion of Querycode Techno Pvt. Ltd..
5. Contact Us
📞 Phone: +91 97717 90558
📧 Email: contact@codequery.in
📍 Address:
4th Floor, S/460, Bashant Vihar Market