Refund & Cancellation Policy

1. Nature of Service

• Serq provides digital SaaS products, subscriptions, software access, and customization services.
• Once access is granted, resources are allocated, and services are initiated.

Due to the digital nature of our offerings, refunds are limited and governed strictly by this policy.

2. Subscription Fees

All subscription fees are non-refundable.

No refunds will be provided for:

• Partial usage
• Unused subscription period
• Downgrades
• Change of business decision
• Lack of usage after activation

3. Onboarding, Setup & Customization Charges

Onboarding fees, setup fees, and customization charges are strictly non-refundable.

These fees cover configuration, resource allocation, development, and deployment costs.

4. Cancellation Policy

4.1 Subscription Cancellation

• You may cancel your subscription at any time.
• Cancellation will prevent future billing.
• Access to services will continue until the end of the current billing cycle.
• No refunds will be issued for the remaining period.

4.2 Auto-Renewal Cancellation

• Auto-renewal must be canceled before the renewal date.
• Failure to cancel before renewal will result in charges for the next cycle.

5. Exceptional Refund Scenarios

Refunds may be considered only if:

• Payment was charged multiple times due to a technical error
• Payment was deducted but service was not activated

Approved refunds (if any) will be processed within 7–10 working days to the original payment method.

6. Free Trials & Promotional Offers

• Free trials do not guarantee refunds.
• Promotional or discounted plans are non-refundable.
• One-time offers and lifetime deals are non-refundable unless explicitly stated.

7. Chargebacks & Payment Disputes

Initiating a chargeback without contacting Serq support may lead to:

• Immediate account suspension
• Permanent termination of services

Users must contact info@codequery.in for resolution before raising disputes.

8. Service Downtime & Technical Issues

• Temporary downtime, maintenance, or third-party service issues do not qualify for refunds.
• We aim for high availability but do not guarantee uninterrupted access.

9. Business Closure or Account Termination

• If Serq terminates an account due to policy violations or misuse, no refunds will be issued.
• Voluntary account closure by the user does not entitle refunds.

10. Changes to This Policy

Serq reserves the right to modify this Refund & Cancellation Policy at any time.

Updates will be posted on this page with a revised "Last Updated" date.

11. Contact Information

For refund or cancellation-related queries:

Querycode Techno Pvt. Ltd.

📧 Email: info@codequery.in

🌐 Website: https://serq.in